Frequently Asked Questions

How do I create an account with Petsense Direct?

Its simple and easy to open and account with us.  Simply click on the link in the top left of the page and fill out your details.  You can even sign up your pet, fill in their details so we can help tailer your requirements.  Once signed up you will be able to utilise our 'Repeat Ordering Service'  which has proved an excellent tool for our customers.

I’m having trouble logging into my account?  

Firstly, we are sorry to hear that. 

Please either email or telephone us straight away and we will solve this for you.


Telephone:  0800 731 7464

How do I close my account?

We are sorry that you wish to close your account with us. You can close the account by emailing us at or calling us on 0800 7317464

I have forgotten my password?
How do I change the address on my account?