McCaskie Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin@petsensedirect.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Payment
We accept Visa, Mastercard and Maestro through an online secure site RBS Worldpay. Your credit card information will be collected at the time of placing your online order.
Shipping And Handling
Shipping anywhere in U.K. for orders valuing less than £90.00 and weighing less than 1kg is included in the product price. For all orders over £90.00 or over 1kg delivery is by carrier and free within UK mainland. We can offer a service to the islands, however an extra cost will be incurred. Please contact us for details.
For next day delivery of any products your order needs to be placed before 1pm. There are no deliveries at the weekend and orders placed on a Friday before 1pm will be delivered on Monday.
Delivery Schedule
We will normally send your order to you within 4 working days, although we aim to dispatch goods within 24 hours of receipt of your order.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Prices shown may be stated inclusive or exclusive of VAT. Where prices shown are stated exclusive of VAT, this will be payable at the prevailing rate which is currently 20%.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
All of our products come with a 30 day no quibble guarantee and full refund will be made on receipt of the undamaged goods to our warehouse.
For items delivered by Royal Mail please allow up to 28 days for delivery, after which if you have still not received the order we will resend the items.
The prices on this website are only guaranteed if ordered electronically from this website. E&OE.
Reaching Us
If you need to reach us, please email us on admin@petsensedirect.co.uk, alternatively, you can call on 01786 474481 or fax us on 01786 464099 or write to us at McCaskie Ltd, 4 Munro Road, Springkerse Industrial Estate, Stirling FK7 7UU.
Privacy Policy
McCaskie Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. To keep buyers up to date with products and services offered by us.
General
These terms and conditions are governed by and construed by Scots Law. Any disputes shall fall under the jurisdiction of the Scottish Courts. |
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